Hearing Aid Trial Returns

30 Day Refund Policy

(If you want your hearing aid reprogrammed or adjusted, please click here.)

If you have purchased a hearing aid within the past 30 Days and want to return it for a refund:

To return a hearing aid for a refund that you have purchased within the past 30 days, you must obtain a Return Product Authorization (RPA) number from us. Please request an RPA number by e-mail: RPA@hearingcentral.com or call us at 847-295-6946. If you send us an e-mail, please include the following minimum information:

• The date the hearing aid was purchased
• The name of person who bought the hearing aid
• Address where the hearing aid was sent
• Optional - Why the hearing aid was not right for you

When you receive the RPA number, please do the following:

• Place the hearing aid and all documentation into the original box
• Place the box into a standard bubble-wrapped envelope
• Write the RPA number and the word "RETURNS" on the outside of the envelope
• Return the hearing aid to:
  • "RETURNS" , "RPA#" (The RPA number given to you)
    Hearing Central LLC
    1390 Kathryn Lane
    Lake Forest IL 60045

Before your monies are refunded to you, we will deduct the following:

• The original shipping/ handling charges. Why? When you paid the shipping amounts to us, we forwarded them on to UPS or the Postal Service to ship your package, and they don't refund any monies to us.

 
• A $20 restocking fee will be assessed for each hearing aid. 
   
• If a battery package has been opened, you also will be charged for the battery pack.
   
• If you ordered a T-coil option, they were a special order. In this case, the cost of the T-Coils will be deducted for each hearing aid as these were custom made for you.
   
• All returned hearing aids and packaging must be returned with no markings or damage! If you write indelible ink on the hearing aids or mar them in any way there is an additional damage fee of $80 per hearing aid.

NOTE: If you send us a hearing aid after the 30 days time limit, and without an RPA# written on the outside of the package, we will send the hearing aid back to you with no other action on our part. TEMPORARY ACCEPTANCE BY US OF THE HEARING AID TO ASCERTAIN WHETHER A VALID RPA# HAS BEEN ASSIGNED, DOES NOT CONSTITUTE A LEGAL ACCEPTANCE BY US OF THE HEARING AID . ONLY WHEN A VALID RPA# IS RECORDED WILL WE ACKNOWLEDGE OUR LEGAL ACCEPTANCE OF THE PACKAGE.